mySaaS CRM Changes
Posted on | September 2, 2010 | No Comments
The layout of the the contact history in mySaaS CRM was designed early on and it’s been long due for a tidy up. The main problem with the old design is that the sender of an email wasn’t clearly identified. This made it difficult to know if the email was sent by you or by a contact.
The new design shows the sender and recipient(s) of the email so it’s clear whether the email was sent by you to the contact, or was received from a contact. We’ve also included the contact’s picture alongside each entry in the organisation’s page. The user and entry date are still displayed, but are given less prominence to make it easy to scan through the information in each entry.
Unleashing CRM Productivity
Posted on | August 19, 2010 | No Comments
For many organisations productivity only occurs when staff are in the office however more and more organisations are identifying that the deployment of Software as a Service (SaaS) results in increased productivity as staff can work from any location.
Traditionally, organisations provided CRM access while in the office. The impact is staff can only access information while on site and have to print material if they are heading out.
SaaS solutions remove the need to be in the office and allow your staff to focus on the job in hand from any location.
- Flexible Hours Scenario
Often relationships are conducted outside of the traditional 9 to 5 operating hours. With a SaaS CRM, staff can contact and update from home, from the train, in fact from just about anywhere with a suitable web connection.
The impact of this is that staff can build effective relationships outside of traditional hours working around the client need and therefore relationships become more powerful.
- Bad Weather Scenario
It may be summer and the sun is out but the winter will be with us again in no time. Last year the Federation of Small Businesses (FSB) identified that bad weather resulted in the UK losing £600 million per day in lost employee productivity.
Why did this occur? Basically, many staff could not get to work during the severe winter and found themselves on extended holidays. The good news is that our CRM clients were unaffected as their staff could access from home and work as near normal as possible.
But these benefits are far wider than just CRM. They apply equally to all SaaS applications e.g. accounting, project management and team space.
To learn more about SaaS applications go to www.saasintelligence.co.uk.
Glasgow City Rugby 7’s
Posted on | May 4, 2010 | No Comments
SaaS Intelligence, the CRM and Cloud Computing specialists, are proud sponsors of this year’s Glasgow City Rugby 7’s. We are really pleased to yet again be sponsoring this event. Come along and watch the Commonwealth Games newest sport and join us at the party and you can win a Glasgow Warriors signed shirt!
MySaaS CRM
Posted on | April 22, 2010 | No Comments
Selecting a CRM software solution can be notoriously difficult. mySaaS CRM benefits customers with:
- no capital outlay, pay as you use it
- mobile access to information
- flexible information structure
- ease of use
- robust and secure information storage
- ease of integration to existing software applications.
assiso penguin
SaaS revolution in the SME space
Posted on | November 26, 2009 | 1 Comment
Small and medium enterprises (SMEs) are increasingly embracing hosted applications and there is a plethora of research out there to back this up.
One such survey was conducted recently in the UK, on behalf of Really Simple Systems, covering some 700 companies (the majority with less than 50 employees).
What did it identify?
• Over half (58%) reported increased confidence in hosted applications
• A significant number (83%) agreed that hosted applications require less internal IT support and maintenance than in-house systems.
So what does this mean?
From the anecdotal evidence, businesses are moving towards SaaS based software and effectively freeing themselves from the traditional pains and expense of technology and more importantly making better use of their precious time to focus on building their business. We are seeing real enthusiasm for new ways of delivering technology that is low entry cost, secure and relatively quick to implement.
Business users are also saying that when it comes to other needs such as reliability, speed, data safety and functionality they have as much confidence in SaaS applications as they have with in-house application. This is a seismic change in attitude from only a few years ago!
Hosted CRM applications are proving to be the most popular in the market. The recent survey showed 60% of respondents confident with the concept of hosted CRM with around 36% actively using such an application. Confidence and active use will vary significantly between industry and business location.
The affordability and pricing structure of SaaS applications is extremely competitive and in the current economic climate this has been a significant force in changing perceptions and encouraging more businesses towards hosted applications in order to achieve capability whilst saving costs.
The nature of SaaS ensures that business critical information is readily available at all times, from any computer with a decent web connection. This feature alone supports the growing movement towards flexible working practices. Many are predicting that SaaS CRM applications will overtake in-house offerings in the next twelve months. We are not convinced it will be quite this dramatic but it will be significant.
So what does all this mean for SMEs?
Well, SMEs no longer have to wait until their business achieves growth and reserves to deploy leading technology. The new financial reality of SaaS technology is that the critical applications are available now for a monthly user fee. Effectively the stressful decision making on technology has diminished as the up front purchase has been removed.
SaaS technology is at the “sexy” end of ‘pay as you go’ services with the providers taking the financial risk because they are confident in their innovation and their product.
So why are companies still not getting on board? In our experience there are a few reasons:
1. Many businesses still don’t know what SaaS is or what it can do for them
2. Technology is still viewed as a “big spend”
3. Inertia towards technology as businesses are fixated (and rightly so) with survival
4. IT managers acting as a barrier because they see SaaS as a threat to their existence.
How can the SaaS community cross these hurdles?
1. Preach the message of SaaS and convert those in need of technical salvation
2. Explain that SaaS is not “big spend”, in fact businesses should ‘try it and see’ because the initial outlay is so low
3. Show that SaaS products can aid survival rather than get in the way
4. Convince IT managers that the world is changing and they adapt or die – think British Motorbikes and don’t repeat the mistakes of the past!
The revolution is here – long live the revolution!!!
Welcome to SaaS Intelligence
Posted on | October 28, 2009 | No Comments
Welcome to the blog for SaaS Intelligence. Look out for regular updates coming soon!